Returns

Returns & Exchanges

We want you to love what you receive. Here's how we handle returns:

Non-personalized items — if something isn't right, contact us within 14 days of delivery and we'll arrange a return.

Our mistake — wrong item, defect, or quality issue? We'll replace it or refund you in full, no questions asked.

Personalized items — because each piece is made to order with your custom embroidery, we're unable to accept returns on personalized products. Please double-check names and details before placing your order.

Damaged in shipping — send us a photo and we'll make it right.

To start a return or ask a question, email us at info@romeoshop.us. We typically respond within 1 business day.