Refund policy

We stand behind the quality of every apron we make. If something is not right with your order, we will make it right.

Returns

Personalized and non-personalized items may be returned within 30 days of delivery in unused, original condition. Return shipping costs are the responsibility of the customer. Please review all personalization details carefully before placing your order.

If We Made a Mistake

If your order arrived with a defect, incorrect item, wrong color, or a misspelling caused by us, we will replace it or refund you in full. Please email info@RomeoShop.us with a photo of the issue within 7 days of delivery.

Need to Change Your Personalization?

If you notice an error after placing your order, please contact us as soon as possible. If production has not yet started, we’ll update the personalization details at no additional cost.

Damaged in Shipping

If your package arrives damaged, email a photo to info@RomeoShop.us within 7 days of delivery and we will replace your order at no additional cost.

Bulk Orders (10+ Aprons)

For bulk orders of 10 or more aprons, we send a digital preview of your design for approval before production begins. This ensures the final product matches your expectations.

How to Start a Return

To initiate a return or ask a question, email us at info@RomeoShop.us. We typically respond within 1 business day. Please include your order number in the subject line.

Refund Processing

Once we receive your returned item and confirm its condition, refunds are issued to your original payment method within 5–10 business days.

Contact

RomeoShop Brooklyn Park, MN 55445 info@RomeoShop.us